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Junior Functional Support Consultant

Redfaire is recruiting a Junior Functional Support Consultant

Redfaire is a fast-growing, international technology company headquartered in Limerick City. Redfaire implements, optimises and supports users of Oracle ERP.  Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs.

 

Description:

The Junior Functional Support Consultant will be responsible for supporting and maintaining JD Edwards systems for our global customer base, liaising with 3rd party as well as internal resources to ensure optimum application performance is achieved.

The candidate should have excellent verbal & written communication skills in English & proven analytical and problem-solving skills. The candidate will also need the ability to work in a remote team environment.

Responsibilities:

  • Provide first line support for Oracle JD Edwards (JDE) users and ensure service level agreements with customers are met.

  • Troubleshoot issues efficiently and be able to identify how best to restore normal service operation as quickly as possible.

  • Create functional solutions based on defined business requirements.

  • Report software bugs to 3rd party software provider on behalf of the customer.

  • Liaise with internal applications team/external suppliers to ensure application fixes and changes meet the business requirements and are delivered on time.

  • Identify training opportunities for customers based on root cause analysis or identification of recurring issues.

  • Ensure that JDE application issues reported are being dealt with in a timely manner according to prioritisation and communicate effectively on the status of issues being dealt with.

  • Work as part of the functional support team and escalate incidents as necessary in a timely manner.

  • Provide first level support for logged requests from help desk and other service delivery staff. Troubleshoot and investigate problems and gather information to facilitate resolution of a problem

  • Monitor and update IT Service Management systems in line with agreed SLAs.

  • Raise new support tickets based on information received from customers or update existing tickets.

  • Liaise with other support consultants and other internal departments including the technical support and development teams.

 

Qualifications:

  • Relevent 3rd level qualification or equivalent.

  • Excellent communication skills, both verbal & written.

  • Technical competence with proven analytical skills.

  • Customer service experience.

  • A systematic approach to problem resolution.

  • Ability to work independently under one’s own initiative whilst being part of a team.

  • Proven ability to be adaptable and to respond to constantly changing demands.

  • Ability to work under pressure & to prioritise.

  • Recognise the importance of customer service and strive to deliver high standards.

  • Working knowledge of Microsoft products such as Word, Excel, Powerpoint, Outlook. 

  • Knowledge of Oracle or ERP systems in general would be desirable but not essential.

 

Details:

  • Job: Junior Functional Support Consultant

  • Type: Full-time, Permanent

  • Location: Principally at our Shared Service Centre in Limerick, Ireland

 

To apply:

Please send your CV to careers@redfaire.com.

Closing date: November 8th, 2018.

 

 

REF 18-GS-03

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