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Senior Distribution App Tech Support Consultant

Redfaire is Recruiting an Oracle JD Edwards E1 Senior Distribution App Tech Support Consultant 

Redfaire is a fast-growing, international technology company headquartered in Limerick City. Redfaire implements and optimises Oracle ERP. We provide consulting services and have developed our own software products such as an ERP data management tool and an AP Automation tool. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs.

We are problem solvers and trusted advisors and are committed to developing long-term, mutually beneficial partnerships with our clients. Our clients work in many industries and range from, large-scale multinationals to ambitious SMBs. What our clients have in common is the strategic use of technology to build a sustainable competitive advantage.
 

Role Description: 

The Oracle JD Edwards E1 Senior Distribution App Tech Support Consultant will be responsible for supporting and maintaining JD Edwards EnterpriseOne systems for our global customer base, liaising with third party as well as internal resources to ensure optimum application performance is achieved & proposing added-value solutions.


The candidate should have excellent verbal & written communication skills in English & proven analytical and problem-solving skills. The candidate will also need the ability to work in a remote team environment.
 

Responsibilities: 

  • Provide first and second line support for our customers and ensure service level agreements with customers are met.
  • Create functional solutions based on defined business requirements.
  • Report software bugs to 3rd party software provider on behalf of the customer.
  • Liaise with internal applications team/external suppliers to ensure application fixes and changes meet the business requirements and are delivered on time.
  • Provide problem management to proactively reduce the frequency or impact of incidents on the customers’ business. 
  • Support implementation consultants with technical questions and issues.
  • Where necessary, be able to debug or read the code to troubleshoot issues or analyse customisations.
  • Be able to construct complex SQL scripts to analyse data or resolve data corruption issues.
  • Demonstrate senior level business acumen.
  • Initiate and manage effective relationships between the support teams and with the wider Redfaire group.
  • Develop or help develop and deliver end-user training as required.
  • Ensure that application issues reported are being dealt with in a timely manner according to prioritisation and communicate effectively on the status of issues being dealt with.
  • Provide an account manager role to our customers and attend service review meetings as and when required.

     

Qualifications, Skills & Experience: 

  • Minimum 5 years Oracle JD Edwards E1 Distribution experience in a support or implementation role.
  • Experience of multiple JD Edwards versions up to and ideally including EnterpriseOne 9.2.
  • Domain expertise in all core distribution modules including Sales, Procurement, Inventory, Pricing.
  • Knowledge of EnterpriseOne technical level debugging & logging.
  • Knowledge of BI Publisher desirable but not essential.
  • Knowledge of SQL.
  • Highly driven and self-motivated to work as required, with a hands-on approach to ensure the deliverables are produced on time with high quality.
  • Ability to work on multiple tasks simultaneously. 
  • Knowledge of IT Service Management and ITIL desirable but not essential.
     

 

Details:

  • Job: JD Edwards Senior Distribution App Tech Support Consultant
  • Type: Full-time, Permanent
  • Location: Home-based in UK or Ireland or Office-based in Limerick, Ireland 
     

To apply: 

Please send you CV to careers@redfaire.com

Closing date: April 30th, 2019

 

 

 

 

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