Outsourcing JD Edwards support delivers tangible ROI by reducing operational costs and minimizing downtime, ensuring your system runs at peak efficiency. It's not just about saving money; it's about making your technology work harder for you, so you can focus on what you do best.

JD Edwards Knowledge

• Does the MSP have extensive JD Edwards-specific experience?
• How many highly skilled JD Edwards CNC experts are on the team?
• Do they invest in regular training with Oracle to ensure the team is up-to-date on all the lastest JDE features, functionalities, and best practices?
• How many JD Edwards references can they provide?

Comprehensive Service Offerings

• Do they offer 24/7/365 proactive monitoring and support?
• Does their service include routine maintenance, upgrades, and patching?
• What expertise they have in JD Edwards hosted in the Cloud?
• Do they offer robust Disaster Recovery?
• Do they use technology to optimize their service, for example for monitoring ?

Robust Service Level Agreements

• Are response and resolution times clearly defined?
• Are there specific uptime guarantees and severity level classifications?
• Does SLA include escalation procedures and service credits/penalties?

Security, Compliance and Data Privacy

• Do they have recognised certification such as ISO or Oracle Managed Service Provider Certification?
• Do they implement robust security protocols and proactive vulnerability management?
• Are their data protection and privacy measures clearly articulated and auditable?

Scalability and Future-Proofing

• Can they scale their services to accommodate future business growth?
• Do they proactively harness the power of new technologies to improve service and optimize efficiency?

Choosing the right JD Edwards managed service provider is a pivotal decision that will directly impact your organization's efficiency and future growth. We hope this this checklist will help you move beyond simple cost comparisons and conduct a thorough evaluation of a potential partner's capabilities.

A great MSP doesn't just manage your system; they become an extension of your team, providing the expertise and proactive support you need to maximize the value of your JDE investment

Ready to see what a true JDE partnership looks like? Contact us today to discuss your specific needs.