We deliver world leading, premium support and managed services that unlock the full value of JD Edwards. We enable your business to move past traditional maintenance and evolve in the areas that provide real value, to help you achieve your business goals.
We provide 24/7/365 support for Oracle
JD Edwards in all major languages. Users
can log tickets via phone, email or Zendesk.
We guarantee response and resolution times
and if we fail, your fee is credited.
We work with SMBs and large multinationals all over the world. We are ISO and Oracle Certified and are audited every year.
We provide support packages tailored exactly to your business needs, whether you need to fully outsource your IT Support, or complement and strengthen your existing IT team.
We support all third-party applications and the entire user experience. When you first come on board as a customer, we look at the other applications you are using, and provide support on those as well.
Redfaire is recognized by Oracle as a Certified Oracle Cloud Managed Services Provider. Every year Oracle audit our skills and services before awarding us CMSP status. It is a rigorous and demanding audit process which looks at all aspects of our JDE Cloud Managed Services.
Robust security is embedded in our processes. As part of Oracle's CMSP programme we must demonstrate continuous threat monitoring, rapid incident response and strong compliance processes and governance.
Redfaire’s Cloud 9 Hosting and Support Service for JD Edwards has been a great choice for us. Thanks to their technical expertise and proven methodology, we knew that the migration would be a smooth one.
Outsource or Complement JDE Support
Our support services empower you to focus on what matters most, delivering value for your customers. Whether you want to outsource JDE support completely, or just boost your internal helpdesk; we have a solution to suit your needs.
Leave IT support to the JDE Support Experts. Free up your IT team and benefit from our best practices and knowledge base.
Our Lifeline support service is designed to complement your internal resources.
As an Oracle Certified Cloud Managed Service Provider, we combine deep JD Edwards techncial knowledge and proven Cloud expertise to seamlessly move and support your JDE ERP in the Cloud. With Redfaire's Cloud 9, you JDE system is not only maintained but also optimized for performance, security and cost-efficiency in the Cloud. Learn more about Cloud 9.
We charge an agreed subscription per user per month, allowing unlimited use of our helpdesk services. Unlike other providers, we actively encourage you to use our services more.
The more you use us, the more we improve your system. This model incentivizes us to improve your JD Edwards install and train your users to drive down the number of tickets logged.
The Oracle Cloud Managed Service Provider (MSP) program identifies and recognizes partners who have the skills, tools and processes to build, deploy, run, and manage Oracle and non-Oracle workloads on Oracle Cloud Platform.
Redfaire Global Support has been certified to ISO27001 since 2013 and shows Redfaire’s commitments to best practice information security standards.
Our performance is guaranteed by strong, easy to understand SLAs and our highly personalized, ‘user-centric’ approach. Our Satisfaction Score is updated every day:
Please complete the form and our Global Enquiries team will be in touch to help you.
UK: +44 118 9653 904
IRL: + 353 61 512 840
For multinational businesses running Oracle JD Edwards, finding a trusted local partner is critical to ERP success. Vigilens is Redfaire International's dedicated JD Edwards partner for France, a recognised expert in JDE consulting, implementation, and managed services, with offices in Paris and Lyon. In this partner spotlight, we explore how Vigilens combines deep French market knowledge with the global reach of the Redfaire International network to deliver consistent, high-quality JD Edwards projects across borders.
Save the date for some great Oracle and JD Edwards educational content and networking at the South California User Group. See you there!
.png)
In May, our European Global Support Team travelled to Buenos Aires to spend a week with our LATAM team.
We are proud to be part of the UK Oracle User Group Community and to participate in the annual awards ceremony. We are delighted to be recognised for our skills in JD Edwards and our expertise in migrating JDE customers to OCI.
We are pleased to announce that Redfaire has acquired eKal solutions, a UK-based specialist in Oracle Fusion consulting with a strong reputation for delivering successful HCM, Finance, and Supply Chain transformation projects.
For multinational businesses running Oracle JD Edwards, finding a trusted local partner is critical to ERP success. Vigilens is Redfaire International's dedicated JD Edwards partner for France, a recognised expert in JDE consulting, implementation, and managed services, with offices in Paris and Lyon. In this partner spotlight, we explore how Vigilens combines deep French market knowledge with the global reach of the Redfaire International network to deliver consistent, high-quality JD Edwards projects across borders.
In May, our European Global Support Team travelled to Buenos Aires to spend a week with our LATAM team.
At Blueprint 4D, one topic dominated conversations with JD Edwards customers: how to modernize JDE while unlocking the value of cloud and AI.
Save the date for some great Oracle and JD Edwards educational content and networking at the South California User Group. See you there!
We are excited, as always, to be attending BLUEPRINT 4D. Come and see us on booth 310 to talk to our team about all things JD Edwards. Our international team is 100% focused on JDE. JD Edwards is in our DNA, so whatever your JDE needs, we can help you.
Join us at INFOCUS '26 in Denver, September 21st-23rd. We are proud to support this event and the US JD Edwards Community.
Take 45 minutes to learn about this game-changing insights and analysis tool for JD Edwards. Just ask a question or describe a challenge and the eyko reporting tool will scan all your systems, analyze the data and generate your game plan, including risks, recommendations, and KPIs.
Join Senior Consultants from Redfaire International as they take you through two powerful tools that enable Enterprise Automation - Process Modeler and Stateful Orchestrations.
Join our CTO, Barry Yelverton, and Snr. JD Edwards Consultant, Vincent Casagrande on February 27th to discover how we developed our fully integrated, real-time JD Edwards A/P Automation solution by leveraging the 9.2 toolset and AI-based OCR technology.