We deliver world leading, premium support and managed services that unlock the full value of JD Edwards. We enable your business to move past traditional maintenance and evolve in the areas that provide real value, to help you achieve your business goals.
We provide 24/7/365 support for Oracle
JD Edwards in all major languages. Users
can log tickets via phone, email or Zendesk.
We guarantee response and resolution times
and if we fail, your fee is credited.
We work with a range of SMBs and global companies to improve their use of JD Edwards software.
We provide support packages tailored exactly to your business needs, whether you need to fully outsource your IT Support, or complement and strengthen your existing IT team.
We support all third-party applications and the entire user experience. When you first come on board as a customer, we look at the other applications you are using, and provide support on those as well.
Outsource or Complement JDE Support
Our support services empower you to focus on what matters most, delivering value for your customers. Whether you want to outsource JDE support completely, or just boost your internal helpdesk; we have a solution to suit your needs.
Leave IT support to the JDE Support Experts. Free up your IT team and benefit from our best practices and knowledge base.
Our Lifeline support service is designed to complement your internal resources.
We charge an agreed subscription per user per month, allowing unlimited use of our helpdesk services. Unlike other providers, we actively encourage you to use our services more.
The more you use us, the more we improve your system. This model incentivizes us to improve your JD Edwards install and train your users to drive down the number of tickets logged.
The Oracle Cloud Managed Service Provider (MSP) program identifies and recognizes partners who have the skills, tools and processes to build, deploy, run, and manage Oracle and non-Oracle workloads on Oracle Cloud Platform.
Redfaire Global Support has been certified to ISO27001 since 2013 and shows Redfaire’s commitments to best practice information security standards.
Our performance is guaranteed by strong, easy to understand SLAs and our highly personalized, ‘user-centric’ approach. Our Satisfaction Score is updated every day:
Please complete the form and our Global Enquiries team will be in touch to help you.
UK: +44 118 9653 904
IRL: + 353 61 512 840
Blueprint 4D which takes place in Las Vegas this June is an unmissable event for technical and business leaders in the JD Edwards Community. Blueprint isn't just another conference; it's a deep dive into the latest advancements, strategic insights, and practical applications of JD Edwards.
We are delighted to sponsor the JD Edwards Keynote at Blueprint 4D in Las Vegas. One of the highlights in the JD Edwards Calendar, we are looking forward to meeting the JD Edwards community and hearing all the latest news and updates directly from the JDE product team
Applications Focus took place at the Oval in London on the eve of Oracle CloudWorld. What a great day connecting with so many forward-thinking Senior IT Managers from across the JD Edwards and wider Oracle Applications community.
Blueprint 4D which takes place in Las Vegas this June is an unmissable event for technical and business leaders in the JD Edwards Community. Blueprint isn't just another conference; it's a deep dive into the latest advancements, strategic insights, and practical applications of JD Edwards.
Applications Focus took place at the Oval in London on the eve of Oracle CloudWorld. What a great day connecting with so many forward-thinking Senior IT Managers from across the JD Edwards and wider Oracle Applications community.
Oracle has reaffirmed its commitment to JDE Clients by extending Premier Support for JD Edwards EnterpriseOne 9.2 through at least 2036.
We are delighted to sponsor the JD Edwards Keynote at Blueprint 4D in Las Vegas. One of the highlights in the JD Edwards Calendar, we are looking forward to meeting the JD Edwards community and hearing all the latest news and updates directly from the JDE product team
We are proud to sponsor and support the SERUG networking events. Save the date for some great Oracle and JD Edwards educational content and networking. See you there!
We are proud to sponsor and supportRegional User Group (RUG) networking events. Save the date for some great Oracle and JD Edwards educational content and networking. See you there!
Join Senior Consultants from Redfaire International as they take you through two powerful tools that enable Enterprise Automation - Process Modeler and Stateful Orchestrations.
Join our CTO, Barry Yelverton, and Snr. JD Edwards Consultant, Vincent Casagrande on February 27th to discover how we developed our fully integrated, real-time JD Edwards A/P Automation solution by leveraging the 9.2 toolset and AI-based OCR technology.
Join us as we take you through the framework we use to build your JDE to OCI business case. After this webinar you will have the tools you need to present your JDE to OCI proposition to the C-Suite.