We deliver world leading, premium support and managed services that unlock the full value of JD Edwards. We enable your business to move past traditional maintenance and evolve in the areas that provide real value, to help you achieve your business goals.
We provide 24/7/365 support for Oracle
JD Edwards in all major languages. Users
can log tickets via phone, email or Zendesk.
We guarantee response and resolution times
and if we fail, your fee is credited.
We work with a range of SMBs and global companies to improve their use of JD Edwards software.
We provide support packages tailored exactly to your business needs, whether you need to fully outsource your IT Support, or complement and strengthen your existing IT team.
We support all third-party applications and the entire user experience. When you first come on board as a customer, we look at the other applications you are using, and provide support on those as well.
After a formal RFP process and evaluation, we decided to move our support from India to Europe. Redfaire International offered a support model that is competitive in terms of quality, service level and cost.
Outsource or Complement JDE Support
Our support services empower you to focus on what matters most, delivering value for your customers. Whether you want to outsource JDE support completely, or just boost your internal helpdesk; we have a solution to suit your needs.
Leave IT support to the JDE Support Experts. Free up your IT team and benefit from our best practices and knowledge base.
Our Lifeline support service is designed to complement your internal resources.
We charge an agreed subscription per user per month, allowing unlimited use of our helpdesk services. Unlike other providers, we actively encourage you to use our services more.
The more you use us, the more we improve your system. This model incentivizes us to improve your JD Edwards install and train your users to drive down the number of tickets logged.
The Oracle Cloud Managed Service Provider (MSP) program identifies and recognizes partners who have the skills, tools and processes to build, deploy, run, and manage Oracle and non-Oracle workloads on Oracle Cloud Platform.
Redfaire Global Support has been certified to ISO27001 since 2013 and shows Redfaire’s commitments to best practice information security standards.
Our performance is guaranteed by strong, easy to understand SLAs and our highly personalized, ‘user-centric’ approach. Our Satisfaction Score is updated every day:
Please complete the form and our Global Enquiries team will be in touch to help you.
UK: +44 118 9653 904
IRL: + 353 61 512 840
Join us at INFOCUS '24! As always, we are looking forward to lots of learning, networking, and fun at the JD Edwards event. We are proud to support this event and the US JD Edwards Community.
Discover how you can gain deeper insights into your data by integrating Oracle's AI Technology with JD Edwards.
We are excited, as always, to be attending BLUEPRINT 4D. Come and see us at our booth 1015 to chat with our team about:
Join us as we take you through the framework we use to build your JDE to OCI business case. After this webinar you will have the tools you need to present your JDE to OCI proposition to the C-Suite.
Join us for a webinar in French on why the time is right to move JDE onto Oracle Cloud Infrastructure. Save the date, April 4th, 11am CET.
We are grateful and honored to accept the Business Impact Partner of the Year – Europe West Tech/Cloud award for 2023.
We are delighted to share the new features and functionality of Datawaire V4.0 with you. Our development team has worked hard to deliver features that will extend Datawaire and automate key Data Management tasks.
For enterprises relying on Oracle SOA (Service-Oriented Architecture) and OSB (Oracle Service Bus), the shift towards cloud-native solutions has become more than a trend – it's a necessity.
MPL, our Brazilian partner delivered an exciting and award-winning project using Oracle technology to create an interactive chatbot for their client’s website. The chatbot helps to drives sales, creates differentiation and delivers an outstanding customer experience.
Join us at INFOCUS '24! As always, we are looking forward to lots of learning, networking, and fun at the JD Edwards event. We are proud to support this event and the US JD Edwards Community.
We are excited, as always, to be attending BLUEPRINT 4D. Come and see us at our booth 1015 to chat with our team about:
Join us at INFOCUS '23!
Discover how you can gain deeper insights into your data by integrating Oracle's AI Technology with JD Edwards.
Join us for this webinar to find out How to Tackle the Most Common Problems in Your Account Reconciliation Process through a demo and dedicated Q&A!
Join us for this webinar to find out How to Effectively Manage & Protect your JD Edwards Data with Datawaire, a complete Data Management Toolset for JD Edwards, and find out about the latest features in the new Release.