We deliver world leading, premium support and managed services that unlock the full value of JD Edwards. We enable your business to move past traditional maintenance and evolve in the areas that provide real value, to help you achieve your business goals.
We provide 24/7/365 support for Oracle
JD Edwards in all major languages. Users
can log tickets via phone, email or Zendesk.
We guarantee response and resolution times
and if we fail, your fee is credited.
We work with SMBs and large multinationals all over the world. We are ISO and Oracle Certified and are audited every year.
We provide support packages tailored exactly to your business needs, whether you need to fully outsource your IT Support, or complement and strengthen your existing IT team.
We support all third-party applications and the entire user experience. When you first come on board as a customer, we look at the other applications you are using, and provide support on those as well.
Redfaire is recognized by Oracle as a Certified Oracle Cloud Managed Services Provider. Every year Oracle audit our skills and services before awarding us CMSP status. It is a rigorous and demanding audit process which looks at all aspects of our JDE Cloud Managed Services.
Robust security is embedded in our processes. As part of Oracle's CMSP programme we must demonstrate continuous threat monitoring, rapid incident response and strong compliance processes and governance.
Redfaire’s Cloud 9 Hosting and Support Service for JD Edwards has been a great choice for us. Thanks to their technical expertise and proven methodology, we knew that the migration would be a smooth one.
Outsource or Complement JDE Support
Our support services empower you to focus on what matters most, delivering value for your customers. Whether you want to outsource JDE support completely, or just boost your internal helpdesk; we have a solution to suit your needs.
Leave IT support to the JDE Support Experts. Free up your IT team and benefit from our best practices and knowledge base.
Our Lifeline support service is designed to complement your internal resources.
As an Oracle Certified Cloud Managed Service Provider, we combine deep JD Edwards techncial knowledge and proven Cloud expertise to seamlessly move and support your JDE ERP in the Cloud. With Redfaire's Cloud 9, you JDE system is not only maintained but also optimized for performance, security and cost-efficiency in the Cloud. Learn more about Cloud 9.
We charge an agreed subscription per user per month, allowing unlimited use of our helpdesk services. Unlike other providers, we actively encourage you to use our services more.
The more you use us, the more we improve your system. This model incentivizes us to improve your JD Edwards install and train your users to drive down the number of tickets logged.
The Oracle Cloud Managed Service Provider (MSP) program identifies and recognizes partners who have the skills, tools and processes to build, deploy, run, and manage Oracle and non-Oracle workloads on Oracle Cloud Platform.
Redfaire Global Support has been certified to ISO27001 since 2013 and shows Redfaire’s commitments to best practice information security standards.
Our performance is guaranteed by strong, easy to understand SLAs and our highly personalized, ‘user-centric’ approach. Our Satisfaction Score is updated every day:
Please complete the form and our Global Enquiries team will be in touch to help you.
UK: +44 118 9653 904
IRL: + 353 61 512 840
Is it too early to start the countdown to Infocus '26? We hope you enjoyed Infocus as much as we did. What a week we had. There really is something special about the JD Edwards community.
What is MCP ( Model Context Protocol) and why do you need to know about it? There was a lot of talk at Infocus '25 in Denver about JD Edwards, AI and MCP. Here are some resources to help get you started.
Is your JD Edwards system delivering all the value it could? A managed service solution is the key to unlocking its full potential. But how do you choose a JDE MSP? We've created this checklist to help you.
Is it too early to start the countdown to Infocus '26? We hope you enjoyed Infocus as much as we did. What a week we had. There really is something special about the JD Edwards community.
What is MCP ( Model Context Protocol) and why do you need to know about it? There was a lot of talk at Infocus '25 in Denver about JD Edwards, AI and MCP. Here are some resources to help get you started.
Is your JD Edwards system delivering all the value it could? A managed service solution is the key to unlocking its full potential. But how do you choose a JDE MSP? We've created this checklist to help you.
CIOs, CFOs and Application Managers, know that enterprise applications are at a tipping point. That's why Oracle AI World 2025, October 13-16 in Las Vegas, is not to be missed. It's more than just a conference; it's a window into the innovations shaping the future of business.
Join us at INFOCUS '25 in Denver, September 9th-11th. We'll be on booth 505 and delivering a range of sessions. We are proud to support this event and the US JD Edwards Community.
We are proud to sponsor and support the SERUG networking events. Save the date for some great Oracle and JD Edwards educational content and networking. See you there!
Join Senior Consultants from Redfaire International as they take you through two powerful tools that enable Enterprise Automation - Process Modeler and Stateful Orchestrations.
Join our CTO, Barry Yelverton, and Snr. JD Edwards Consultant, Vincent Casagrande on February 27th to discover how we developed our fully integrated, real-time JD Edwards A/P Automation solution by leveraging the 9.2 toolset and AI-based OCR technology.
Join us as we take you through the framework we use to build your JDE to OCI business case. After this webinar you will have the tools you need to present your JDE to OCI proposition to the C-Suite.